Please follow the steps below:

  1. Connect your cryptographic device to computer.
  2. Open the Charismatics Smart Security Interface application (If you do not have the program installed, click the link -> LINK, after which download and install the cryptographic card management application.)
  3. Go to the "Register" tab and check which version of the card or device you have
  4. If the name of one of the following devices appears in the field, that means that your cryptographic card is not supported due to security reasons and needs to be replaced:
    • CardOS V4.3B
    • CardOS V4.4
    • CardOS V5.0
    • Oberthur ID-One Cosmo V7.0
    • Oberthur AWP Authentic V3
    • Oberthur ID-One PIV
    • Oberthur ID-One Cosmo V7.0-n 
  5. To renew the card online, place an order and in the order parameters, in the "Device" category, select -> "My devices requires replacement" and indicate "Currently owned device" (so that we can provide you with a card in the right size).
  6. After submitting and paying for the order, we will send you a confirmation and a message containing a link to an online form in which you will have to provide relevant information for the certificate to be renewed.